Technical Support

Technical Support

Our local certified partners (tier 1) and our regional hubs (tier 2) provide you with a structured network of technical support, which is all connected by a global UVCare community that allows for efficient and effective fault-finding. The UVCare program delivers the training and tools required to support our equipment, backed by support teams at each tier of our 3-layer structure who are ready to help.

How to contact technical support:

If you need technical support from us, you can contact us using the website’s online form, phone, WhatsApp or Skype.


Local technical support contact details:

TIER 2 SUPPORT Opening Times Phone Skype ID WhatsApp
EMEA 8.00 to 16.30 GMT (Mon -Thurs) / Friday Close at 14.30 +44 (0) 1753 515309 Hanoviatechnicalsupport +44 (0) 7702 009800
AMERICAS 8.00 to 17.00 EST (Mon -Fri) +001 (980) 256 5700
ASIA 9:00 to 17:30 CST (Mon -Fri) +86 21 6167 9599

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